Internet

FirstMile Technologies provides high-speed Internet access for both residential and business needs.  Customers can select from one of the two available offerings:

• Download speeds up to 1Mb
• Upload speeds up to 500Kb
• Up to 3 email addresses per customer
• 7 GB of storage per email account
• Access your email using web interface, Microsoft Outlook, Blackberry, and other clients

• Download speeds up to 6Mb
• Upload speeds up to 1Mb
• Up to 3 email addresses per customer
• 7 GB of storage per email account
• Access your email using web interface, Microsoft Outlook, Blackberry, and other clients

Useful Links and Troubleshooting Tips

Virus Protection

A virus is a program written specifically to damage or debilitate your computer, data, or other software. It is commonly spread by email, internet sites, network shares, or other software. Virus protection software is critical for keeping your computer and data safe. Not only do you need to have the software, you must keep it up to date. To keep up with new viruses, most software is updated weekly.

Links to the most popular Virus Protection products:
Symantec (Norton) Antivirus
McAfee Virus Scan

Note: These links are for your convenience. FirstMile Technologies does not provide support for these products.
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Spyware Protection

Spyware is a program written specifically to track events on your computer and report them back to a hacker. This allows them access to your computer and data. Spyware can slow down your computer as well as cause problems with software. It is commonly downloaded from email and internet sites without your knowledge. Spyware protection software is highly recommended for keeping your data safe and computer operating smoothly. Not only do you need to have the software, you must keep it up to date.

Links to the most popular Spyware protection products:
Microsoft Windows Defender
Symantec (Norton) Anti-virus
McAfee VirusScan
SpyBot Search and Destroy

Note: These links are for your convenience. FirstMile Technologies does not provide support for these products.
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Firewalls

There are 2 kinds of firewall protection - hardware and software:
Hardware - In the home environment, hardware firewall protection is usually done by a router. Although this is not totally secure, a router is a good first line of defense. Home routers are inexpensive and generally have some level of firewall protection out-of-box.
Software - Software firewalls are more common and sometimes come pre-installed on new computers. * Configuration of firewall software can sometimes be complicated and confusing. Please follow the manufacturer's instructions and contact them for support.

Note: Incorrect configuration can block your access to the internet. Windows XP comes with a built-in firewall. Contact Microsoft for support on this firewall.

Links to the most popular Firewall products:
Norton
McAfee Personal Firewall
ZoneAlarm

Note: These links are for your convenience. FirstMile Technologies does not provide support for these products.
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Speed Tests

There are many factors that can affect connection speed:
Software - Windows, configuration, viruses, spyware, etc.
Computer hardware - network card, hard drive, etc.
Age of computer - older computers are slow.
Several programs running at once.
Cables or wall jacks.
Hub / router.
Cable modem.
Overcrowded website.

Links to the most popular Speed Test sites
Speakeasy
Speedtest.net
WUGNUT
CNET
Note: These links are for your convenience. FirstMile Technologies does not provide support for these products.
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ESPN3.com

ESPN3.com allows you to watch live sports online, right on your computer. Get access to some of the games and events not available on TV. Just click on the monitor below to get started!

ESPN3.com is provided free to FirstMile High Speed Internet subscribers.
Note: Your computer must be connected through the FirstMile network for free access.



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